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Evidence Guide: ACMGAS207 - Provide reception services for an animal care facility

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ACMGAS207 - Provide reception services for an animal care facility

What evidence can you provide to prove your understanding of each of the following citeria?

Complete reception services

  1. Provide facility services and fee structure information to clients in a courteous manner
  2. Schedule and monitor client appointments or bookings
  3. Identify animals according to species, breed and permanent markings
  4. Create or update client records according to workplace policies and procedures
  5. Compile appointment details and client records, and provide to relevant staff
  6. Monitor waiting clients and keep them informed of appointment progress or any delays
  7. Maintain reception area in a clean, tidy and hygienic state at all times
Provide facility services and fee structure information to clients in a courteous manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Schedule and monitor client appointments or bookings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify animals according to species, breed and permanent markings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create or update client records according to workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compile appointment details and client records, and provide to relevant staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor waiting clients and keep them informed of appointment progress or any delays

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain reception area in a clean, tidy and hygienic state at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain office records

  1. Process telephone and mail communications and relay as required
  2. Maintain information and records system to ensure integrity
  3. Use office equipment, including computer files and programs, to perform routine tasks
  4. Invoice services and products in line with facility fee structure
  5. Monitor cash control and prepare basic financial documents
Process telephone and mail communications and relay as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain information and records system to ensure integrity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use office equipment, including computer files and programs, to perform routine tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Invoice services and products in line with facility fee structure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor cash control and prepare basic financial documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide basic animal care assistance

  1. Carry out routine tasks to assist with animal during appointment or booking
  2. Restrain and handle animals in a safe and humane manner
  3. Document interactions with clients according to workplace policies and procedures
Carry out routine tasks to assist with animal during appointment or booking

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restrain and handle animals in a safe and humane manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document interactions with clients according to workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records

  1. Monitor stock levels and order supplies following supervisor approval
  2. Identify client follow-up requirements and document according to workplace policies and procedures
  3. Update and store client records according to workplace policies and procedures
Monitor stock levels and order supplies following supervisor approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify client follow-up requirements and document according to workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update and store client records according to workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge